When is my bill due?
Your bill is due in our office by the due date specified on your bill. We do not use the postmark as date received.
Can I make payment arrangements?
What is the Activation Charge?
Who can I contact with questions regarding my bill?
You can contact our Customer Service Department at 770-464-2711, or e-mail us at customerservice@utbilling.com.
How do I find my account balance?
You can find your account balance by viewing your account on-line at our web site. Visit www.utbilling.com and click on “Pay Bill” tab then set up your account and you will be able to see your account balance.
What if I move out?
If you move out, please notify your property manager and your final bill will be generated and mailed.
How do you read my meter?
What if I want my bill e-mailed?
You have to set your account up for eBills. Visit www.utbilling.com and click on “Pay Bill” tab then either set up your account, or sign in. You will need the security code found on your bill if this is your first time signing in. Once you sign in, you will be able to view your account online and choose how you receive your bill. Select “My Account”, then on the left menu bar, click “eBill”. From this screen, toggle the button to the right of the eBill option. It will open another window and ask if you would like “eBill only” or “eBill and Paper Bill”. Make your selection and follow the on screen directions.
Does your bill appear to be higher than normal?
Between the dates listed on your last bill, did you do any of the following:
- Have guests in your home;
- Landscape your yard (i.e. Put down sod/grass);
- Pressure wash your driveway or house; or
- Have any plumbing repairs completed, even if minor.
If any one of the above applies, then this could be a reason for the increase in your consumption and your bill. If none of the above applies, then we suggest you conduct a leak test.
The best method for determining whether you have a water leak in your home is to follow this four step procedure.
- Turn off all water around the house including outside spigots.
- Look at the leak indicator (triangle) on your meter register.
- If the leak indicator is moving, water is running somewhere in your system.
- Check all toilets and inside and outside faucets for leaks.
I don't hear my toilet running. Can it still be leaking?
Yes! Toilet leaks can waste hundreds of gallons of water and often times are silent. To help determine if you have a leaking toilet, simply remove the tank lid and place a few drops of food coloring in back of the toilet tank. (If you don’t have food coloring, you can purchase dye tabs from any hardware or home center). Wait about 30 minutes to an hour, without flushing, and then look in the toilet bowl to see of any color has come through. If the water is clear, water is not leaking. If you see food coloring in the bowl you have a leak.
